Job openings for Air Ticketing Executive in Goa

Job Summary:
An Air Ticketing Executive is responsible for handling flight ticket bookings, cancellations, reissuance, and customer queries at the airport ticketing counter. The role involves providing accurate fare information, assisting passengers with reservations, and ensuring smooth ticketing operations while delivering excellent customer service.
Key Responsibilities:
Issue, reissue, and cancel domestic and international flight tickets
Handle reservations using airline reservation systems (GDS such as Amadeus, Galileo, Sabre)
Provide fare quotations and explain fare rules, baggage policies, and travel guidelines
Assist passengers with seat selection and special service requests
Process refunds and manage ticket modifications
Coordinate with airline staff and ground operations team
Verify passenger details and travel documents
Handle last-minute bookings and airport ticketing requests
Maintain daily sales reports and transaction records
Resolve customer complaints in a professional manner
Required Skills:
Strong knowledge of airline ticketing procedures
Familiarity with Global Distribution Systems (GDS)
Excellent communication and customer service skills
Basic computer proficiency
Ability to handle cash and digital payments
Problem-solving and multitasking ability
Attention to detail and accuracy
Ability to work in rotational shifts
Eligibility Criteria:
Minimum qualification: 10+2 / Graduation preferred
Certification in Aviation / Travel & Tourism is an advantage
Freshers can apply (training provided)
Prior experience in airline ticketing or travel agency preferred
Work Environment:
Airport ticketing counters
Rotational shifts including weekends and holidays
Fast-paced customer service environment