Job openings for Ground Staff in Imphal

Ground staff are the people who keep airport and airline operations running smoothly on the ground. They assist passengers, handle check-in and boarding, coordinate baggage, support aircraft turnaround, and make sure safety and service standards are met.
Key Responsibilities
Welcome passengers and verify travel documents.
Issue boarding passes and assign seats.
Accept and tag baggage according to airline rules.
Make boarding announcements and manage queues.
Assist elderly passengers, families, VIPs, and passengers with reduced mobility.
Coordinate with cabin crew and flight operations for departure readiness.
Handle delays, cancellations, and rebooking support.
Ensure security and safety procedures are followed.
Different Areas of Work
Ground staff roles may vary depending on department:
Passenger Service
Check-in, boarding gates, arrivals assistance.
Ramp / Apron
Marshalling, headset communication, pushback coordination.
Baggage Services
Lost & found, mishandled baggage reports.
Customer Support / Help Desk
Flight information and special requests.
Daily Duties
Reporting before flight opening time.
Preparing counters and system logins.
Verifying manifests and passenger loads.
Closing flights and submitting reports.
Skills & Competencies
Strong communication and grooming.
Customer service mindset.
Ability to work in shifts, weekends, holidays.
Patience in high-pressure situations.
Teamwork and coordination.
Basic computer knowledge.
Educational Qualification
10+2 or graduation (aviation/hospitality preferred).
Training in customer service or airport operations is helpful.