Job openings for Ground Staff in Mumbai

Ground Staff are responsible for managing airport operations on the ground. They ensure smooth passenger handling, safety procedures, and coordination between airline services and airport operations.
🔑 Key Responsibilities
🛄 Passenger Handling
Assist passengers during check-in, boarding, and arrival
Issue boarding passes and verify travel documents
Handle special assistance passengers (elderly, disabled, VIPs)
Resolve passenger queries and complaints professionally
🎫 Ticketing & Reservations
Manage ticket bookings, cancellations, and rescheduling
Provide fare information and travel policies
Use airline reservation systems (e.g., Amadeus, Galileo)
🧳 Baggage Handling
Oversee baggage check-in and tagging
Ensure proper loading/unloading coordination
Handle lost, delayed, or damaged baggage complaints
🛫 Boarding & Gate Operations
Announce boarding information
Verify boarding passes and passenger identity
Ensure smooth and timely boarding process
⚙️ Ramp & Aircraft Support (for some roles)
Coordinate aircraft arrival and departure
Guide aircraft parking (marshalling - trained staff)
Support refueling, cleaning, and catering coordination
🛡️ Safety & Security
Follow airport safety protocols
Ensure compliance with aviation regulations
Monitor suspicious activity and report issues
🤝 Customer Service
Maintain a professional and friendly attitude
Handle stressful situations calmly
Ensure a positive passenger experience
🎓 Eligibility Criteria
Education: 10+2 / Graduation (preferred)
Age: Usually 18-30 years
Languages: English + Hindi (additional languages are a plus)
Experience: Freshers can apply; experience preferred
💼 Required Skills
Excellent communication & interpersonal skills
Strong customer service orientation
Ability to work in shifts (including night shifts)
Good problem-solving ability
Basic computer knowledge
Teamwork and coordination skills
🧍 Physical Requirements
Well-groomed personality
Ability to stand for long hours
Good eyesight and fitness
⏰ Work Environment
Airport terminals and air side areas
Rotational shifts (morning, evening, night)
Fast-paced and dynamic work environment
💰 Salary Range (India)
Fresher: ₹25,000 - ₹35,000/month
Experienced: ₹35,000 - ₹1,00,000+/month